Refund Policy

Refund & Replacement Policy

If you have an issue with your order or wish to request a refund, please contact us at signedsealedspicy@gmail.com.
 

• If your order has not yet been dispatched and you have changed your mind, you are eligible for a full refund.
   

• If your envelope arrives damaged, please contact us as soon as possible with photos of the damage, and we will arrange a replacement.
   

• If your envelope does not arrive, please let us know as soon as possible. We will investigate the issue and, where appropriate, send a replacement.
  (If we are out of stock of the envelope we will send you the next featured month free.) 
  
  Please note: Some countries may charge customs duties or import taxes upon delivery. These fees are the responsibility of the recipient, and unfortunately, we can’t cover or refund them.
   

We are committed to ensuring every customer receives their mail club envelope in perfect condition and will always do our best to resolve any issues promptly.